What Data We Collect and Why
When you open an account with us, we collect the details you submit during registration — your name, email address, date of birth and the mobile number linked to your bKash, Nagad or Rocket wallet. We need this to verify your identity before any withdrawal is
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processed and to keep your account secure. When you make a deposit, the transaction reference from your bKash, Nagad or Rocket transfer is logged against your account wallet — we do not store your full mobile banking PIN or password at any point. We also collect
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device data — your browser type, IP address, and session timestamps — to detect unusual login activity and protect your account from unauthorised access. If you contact our support team, the conversation record is stored so we can follow up accurately. All data we hold is
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used solely for account operation, security and service communication. We do not sell your personal data to third parties. Availability of our service and the data rights that apply to you depend on your local law and the eligible regions where you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.